Finch are delighted to be the latest supplier accredited by the New Homes Quality Board for
their services in providing digital forms & contracts to home builders and their agents.

Created following an all-party parliamentary group which outlined concerns with the new
build industry, the NHQB established a New Homes Ombudsman Service and industry code
of practice called the New Homes Quality Code (NHQC). The framework, which is endorsed
by the government – oversees reforms in two areas: the quality of new homes, and the
customer service provided by developers.

The Finch new homes reservation form provides clear, concise, and timely information to
buyers so that they may properly understand the reservation agreement, and understand
what to do or who to speak to if they have any questions. Finch can therefore help
developers and agents align to NHQC principles, particularly those of customer service, and
transparency.

Alexander Ali, chief executive officer at Finch, said: “We’re delighted to be supporting the
aims of the New Homes Quality Board by providing software driven digital forms rather than
paper templates for the communication touchpoints in the buying journey. Buyers who use
Finch for their reservations get a great customer experience and builders can secure sales
even when their offices are closed, from anywhere in the world. It’s a win-win.”

Leon Livermore, chief executive officer at the NHQB, said: “We’re thrilled to announce Finch
are now one of our Accredited Suppliers. Not only will Finch be able to boost developer’s
customer service and transparency, which are two key aims of our Code, but we also trust
they share the same mission as us in increasing the quality of the housebuilding sector for
all.”